Frequently asked questions (FAQ)
- Do I have to pay Duty when Importing the goods into my Country ?
- Do you keep my Credit Card record ?
- How can I control the availability of my product ?
- Are your products on Stock !
- My promotional Code is not working !
- I've problems while paying with my VISA, MASTERCARD or AMERCIAN EXPRESS
- How to determine Bushing Size Diameter ?
- How do you Ship ?
- Do you ship to Norway ?
Do I have to pay Duty when Importing the goods into my Country ?
NO. If your country is inside the European Union, there is no more Duty to pay. The price you pay is your net price !
Do you keep my Credit Card record ?
NO ! We cannot keep something we don't have. When you pay by Credit Card, we will transfer you to CETREL, who is the Center of Electronic Transfers in Luxembourg. This one is owned by the main Luxemburgish Banks. As they do have access to all Credit Card Data, they will keep those records. This gives you a much more secured payment than in other countries. The inconvenient point is that you will have to re-enter your data for each payment.
How can I control the availability of my product ?
You have 2 informations available :
1) The green light indicates that the product is available and on stock.
2) If the product has options (per example a Die Set is generaly available, but the specific Caliber ?), you can check this be looking if the option is GRAY (not available) or BLACK (available)
Are your products on Stock !
YES ! We do only ship from our Warehouse. So there is no delay for your shipment. (See FAQ how to control availability). We do normaly ship the next working day.
My promotional Code is not working !
When you go to the Payment Desk, you can use a promotional code if you have one. Please enter It when requested.
I've problems while paying with my VISA, MASTERCARD or AMERCIAN EXPRESS
When you pay with your Credit Card, please do NEVER use the "BACK" Button in your Browser. If you do so, the Security Server thinks that you have connected yourself twice and it will reject your payment.
Always follow the instructions of the system to avoid any problems.
How to determine Bushing Size Diameter ?
The proper bushing size can be easily determined by measuring the outside neck diameter of your loaded cartridges with a precision micrometer. Then, simply subtract .001" from the cartridge that had the smallest average neck diameter. Moly coated bullets may require tighter necks and the use of bushings .001" or .002" smaller.
How do you Ship ?
We do ship exclusively with DPD (except Holsters, where we do use the Post with Maxi-Letters). This gives you a warranty in case of lost shippment and guaranteed short delivery times.
When you payment is completed and when we have packed your order, we will send you the Trackingnumber which can easily been tracked on www.dpd.net.
If your order exceeds a certain volume, or, if your order is over 30kgs, we will have to split it to smaller shipments which may add additionl costs. If this will happen, we will contact you before shipment.
